By browsing and using this website, you are agreeing to comply with and be bound by the current version of The Stitch Society* terms and conditions of use, which together with our privacy policy, govern The Stitch Society* relationship with you in relation to this website.

 

Disclaimer

The content of the pages of this website is for general information purposes only. It is subject to change without any notice. The Stitch Society* aim to keep all our information up-to-date and correct.

 

Payment

Payment for all products must be made in advance to secure your product.

 

Cancellation

In exceptional circumstances, The Stitch Society* may unfortunatly have to cancel your order. The Stitch Society* reserve the right to amend or cancel an order at our discretion. In such circumstances, we will inform you as soon as possible and offer an alternative product or a full refund.

 

Customer Service

At The Stitch Society* we strive to deliver exceptional customer service and support to all of our customers.

In the event of an issue or complaint we will use our very best endeavours to resolve the matter to your satisfaction.

In the very unlikely event that we can’t reach an amicable settlement and resolution, you are entitled under UK consumer legislation to contact an Alternative Dispute Resolution (ADR) provider.

If that was ever required, The Stitch Society* would refer customers to the Retail Ombudsman.

 

Online Dispute Resolution

Online Dispute Resolution refers to the facilitation of dispute resolution using online technology.

The Stitch Society* are required to provide a link to the ‘EU ODR platform’ which can be accessed here https://webgate.ec.europa.eu/odr

Link to EU Online Dispute Resolution Site