Items may be returned within 28 days of receipt for a full refund of the cost of goods. Returned items must be unused, unworn, in perfect condition with all labels attached.
Items purchased with a gift card will receive a gift card only.
Once we receive your return, we will contact you via email to confirm that your refund has been processed towards the credit card used in your transaction. This generally takes one to two business days.
Shipping fees, both domestic and international, are non-refundable and customers are responsible for return shipping charges.
If you wish to make an exchange, please just place a new order online and return your original item/s separately.
Please return your goods to:
The Stitch Society*
Attention: Returns
Piazza Offices
Salts Mill
Victoria Road
Saltaire BD18 3LA
Please note that we do not accept liability for shipping loss or damage of returned goods. It is advised that you send your return via a trackable service.
The Stitch Society* will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.