The content of the pages of this website is for general information purposes only. It is subject to change without any notice. The Stitch Society aim to keep all our information up-to-date and correct.
Payment for all products must be made in advance to secure your product.
In exceptional circumstances, the Stitch Society may unfortunatley have to cancel your order. The Stitch Society reserve the right to amend or cancel an order at our discretion. In such circumstances, we will inform you as soon as possible and offer an alternative product or a full refund.
At the Stitch Society we strive to deliver exceptional customer service and support to all of our customers.
In the event of an issue or complaint we will use our very best endeavours to resolve the matter to your satisfaction.
In the very unlikely event that we can’t reach an amicable settlement and resolution, you are entitled under UK consumer legislation to contact an Alternative Dispute Resolution (ADR) provider.
If that was ever required, the Stitch Society would refer customers to the Retail Ombudsman.
Online Dispute Resolution
Online Dispute Resolution refers to the facilitation of dispute resolution using online technology.
The Stitch Society are required to provide a link to the ‘EU ODR platform’ which can be accessed here https://webgate.ec.europa.eu/odr